SUBR | Human Resources Coordinator

SUBR | Human Resources Coordinator | Position: Full-Time Unclassified | Salary: $35,000 - $40,000 | Application Deadline: December 1, 2025

 

Job Description:

The Human Resources Coordinator provides specialized administrative support in managing the university’s debt recovery claims through the Office of Debt Recovery (ODR). The position is also responsible for processing student employment transactions via JobX, maintaining personnel files, and overseeing front desk operations. In addition, the Coordinator collaborates closely with the HR Generalists, offering comprehensive support across all areas of Human Resources as needed.

 

Essential Functions

 

Student Employment (JobX):

• Reviews and approves student employment actions in JobX, verifying that candidates meet eligibility requirements and that all required pre-hire documentation and steps are completed.
• Evaluates and processes requests for user access to the JobX system, ensuring appropriate authorization levels.
• Reviews and resolves system error reports related to Electronic Personnel Action Forms (EPAFs), timesheets, and payroll processing to maintain data accuracy and compliance.

Front Desk Operations:

• Serves as the first point of contact for employees, students, and visitors, providing professional, courteous, and knowledgeable assistance.
• Answers and directs phone calls, emails, and in-person inquiries to the appropriate HR staff or department.
• Greets and assists visitors while ensuring adherence to office security and confidentiality procedures.
• Receives, logs, and routes incoming correspondence, forms, and employment documents for processing.
• Maintains the front desk schedule, monitors office traffic, and ensures coverage during business hours.
• Provides general information related to HR procedures, employment opportunities, and payroll/benefits processes within established guidelines.
• Maintains a clean, organized, and welcoming front office environment that reflects the professionalism of the Human Resources Department.
• Assists with scheduling interviews, meetings, and orientations as requested.
• Protects sensitive employee information and upholds confidentiality in all front desk interactions.

Debt Recovery:

• Contacts employees to establish and coordinate payment plans for outstanding debts in accordance with University and Office of Debt Recovery (ODR) procedures.
• Maintains detailed documentation of all communications and payment arrangements with employees to ensure accurate recordkeeping and compliance.
• Refers delinquent accounts to the Office of Debt Recovery when payments are not received according to the agreed-upon schedule.

File Maintenance:

• Organizes and maintains the filing system for employee personnel records, ensuring accuracy, confidentiality, and accessibility.
• Retrieves and compiles data from files or staff to support inquiries, reports, and other HR-related requests.
• Assists with internal and external audits by locating, preparing, and providing requested documentation in a timely manner.
• Oversees the full lifecycle of employee personnel records—from creation and active maintenance to archiving and disposal—in accordance with established record retention schedules and compliance requirements.

Data, Metrics & Continuous Improvement

• Contribute to process updates and knowledge resources (guides, templates, FAQs).

Emergency& Security Essential

• Designated as an Emergency Essential position, requiring the employee to report to work and/or remain on duty during emergency situations, natural disasters, inclement weather, or other events when normal campus operations are suspended. This includes performing critical duties necessary for the protection of students, employees, property, and the continuity of essential university services.
• Designated as a Security Sensitive position, involving access to confidential, financial, personnel, student, or safety-related information that, if misused, could compromise the security of individuals, data, or University resources.
  • Employment is contingent upon successful completion of background checks, which may include criminal history, credit, and other security-related screenings.
  • Employee is required to maintain confidentiality and comply with all applicable University, State, and Federal security policies.

 

Other duties as assigned.

 

Required Education and Experience

• 4 years HR, Payroll or related administrative functions.
• Strong analytical, organizational, and problem-solving skills

Preferred Education and Experience 

• Bachelor’s degree in related field.
• Ellucian Banner experience.

 

Core Competencies

• Attention to Detail and Accuracy – Ensures integrity in claims administration by maintaining precise records and promptly resolving discrepancies.
• Customer Service Orientation – Strong communication and interpersonal skills and responsiveness to employees and stakeholders providing accurate assistance.
• Collaboration and Teamwork – Works effectively with HR colleagues, payroll staff, managers, and external vendors to ensure seamless benefit administration.
• Ethics and Confidentiality – Maintains confidentiality and discretion with sensitive employee and institutional data; adheres to ethical standards and university security policies.
• Adaptability and Resilience – Demonstrates flexibility in managing multiple priorities, responding to regulatory changes, and performing essential duties during emergencies.
• Decision-Making and Accountability – Exercises sound judgment in resolving discrepancies, approving payment arrangements, and implementing process improvements.

 

Supervisory Responsibility

• May supervise student employees

 

Work Environment

• Occasional evening/weekend work for urgent matters.
• Handles confidential and sensitive information consistent with policy, law, and privilege expectations.

 

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to use a keyboard.
• Ability to communicate verbally and in writing.

 

Additional Eligibility Qualifications

• None

 

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

 

How to Apply:

Interested applicants must complete a Southern University employment application.

External applicants can apply here.

Current Southern University employees should apply here.

 

Applications should include:

• A cover letter detailing experience and alignment with the role.
• A curriculum vitae (CV) or resume highlighting expertise and accomplishments.
• Three (3) professional letters of recommendation.

 

Point of Contact:

Kretrice Chisley

Interim Director of Human Resources

kretrice.chisley@sus.edu

 

A criminal background check and reference verification are required.

 

AAP/EEO Statement

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University and A&M College forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws. This commitment applies to but is not limited to decisions made concerning hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other college-administered programs. Discriminatory acts of any kind are strictly forbidden.