Training Course Description

Argos Reporting

Argos is a reporting tool that is used to generate reports from the Banner data. This tool also allows user the ability to run ad-hoc reports, view dashboards and the advanced option of analytics. Argos will give you the ability to generate reports in multiple formats including PDF, TXT, CSV and HTML. You also have the ability to distribute reports on a schedule or even to specific users.

What you will learn:

  • You will learn how to search for and run reports in Argos. Prior.
  • You will be able to run and save the two most common types of reports – comma delimited (CV) and banded report(BR).
  • You will learn how to use to create and modify reports. 

Class Climate

This workshop is an introduction of creating and deploying surveys, questionnaires and evaluations on a single system that provides raw data in a few clicks for a more detailed analysis. 

Cybersecurity Best Practices 

To educate on logins do's and dont's, email security, and various modes of attack - phishing, spear phishing, ransomwares, etc.

Dynamic Forms

The Division of Information Technology (DoIT) has partnered with NextGenWeb Solutions to provide the Southern University System (SUS) community with a tool for creating digital forms on its campuses. Their product, Dynamic Forms, is a cloud-based forms system that provides a simple, effective way for end users to create web-based forms for data collection and electronic signatures. The following instructions will help you use the Dynamic Forms service to securely complete and electronically sign financial aid, registrar, residential housing, undergraduate and graduate forms. After you submit the forms, the designated office has access to review your completed form. 

IT Services Primer

To provide general overview of SUS enterprise applications, logins, self-service password resets, credential lookups, etc.

Lacumba Virtual Assistant ( 

Specializing in higher education, provides an AI Communications Platform for colleges and universities. The platform includes a custom-built, artificially intelligent chatbot, an enterprise-grade Live Chat facility, and AI-powered tools for communicating over many other channels. chatbots are institution-specific and understand more questions about a wider variety of our unique topics. As a result, users receive accurate, instant answers to more of their questions, enabling our campuses to provide real-time support across every channel and reinvest their time into other high-priority activities.

Microsoft Power BI

In organizations where data driven decisions must be made everyday, tools to aid and support the process of those decision making events have become highly valued.  DoIT has select Power BI as such a tool.  The Microsoft Power BI Overview presentation discusses the following topics: (1) What is BI, (2) Microsoft's product brand, (3) Basics of getting started, (4) Using Power BI example, and (5) Next steps.  The presenter is Carl Grant, Data Center Manager and the presentation is meant for anyone with an interest in data analysis, reporting and/or a tool to aid in management/story telling with data.


Multi Factor Authentication Training 

DoIT has deployed multi-factor authentication (MFA) for all email accounts.  Soon MFA will also be required for accounts.  This training will cover the purpose of MFA and its features. It will also cover detailed examples of how to register and log into the system using MFA. 

New Cisco Phone System Training 

DoIT has been deploying a new campus phone system with plans to complete its deployment over the next few months. This training will cover general usage of the new phone system along with how to take advantage of the many features that will now be available. 

New SU Online Helpdesk System Features 

DoIT is deploying a new cloud-based IT helpdesk system that will help streamline customer support.  This training will go over how to access the system and submit service requests along with how to use its many features. 


QLess synopsis

College administrators are under immense pressure to increase student satisfaction and improve the campus experience with increasingly limited resources. Students expect an individualized learning experience with support from campus systems, but negative experiences with student services are one of the biggest sources of attrition.

The QLess cloud-based queue management system for colleges and campus appointment scheduling app can help you slash attrition rates by 50% by improving the student service environment. We can help boost the student satisfaction rate to 75% by creating a positive student experience and reduce operational costs associated with student services up to 45%.



SharePoint Online is a powerful collaboration platform that leverages the power of the cloud. With one tool, you can create, save, share, and sync documents in real time. Learn how to best use SharePoint Online for business collaboration and document management in this training course with Carl Grant. Carl takes you on a tour of the interface, including SharePoint sites. He shows how to create, edit, and save documents; work with libraries and list apps; and integrate SharePoint with other Office apps such as Excel, PowerPoint, and Word. Plus, learn how to take SharePoint on the go with SharePoint Online on your mobile device. 


Web Content Management

Dos and don'ts for website content creation and maintenance.



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