Frequently Asked Questions about SUS Moodle

 

What is my Universal login for Moodle? 

MySU Login Credentials

Username: firstname.lastname@sus.edu

Password: brow1234

The password is the first 4 characters of your last name and the last four digits of your U-number:

Name: Jane Brown

U-number: XXXXX1234

Password: brow1234

Or

Name: John Doe

U-number: XXXXX1234

Password: doe1234

If someone else already in the system has the same name use the following number format: 01, 02, 03, etc. at the end of last name. 

Username: firstname.lastname01@sus.edu

Please contact your campus’ IT Help Desk for the correct username. For convenience, you can look up your login information by accessing the Lookup Login Page: https://moodle.sus.edu/lookup.php

*Note: The SUS login is for accessing the SUS Moodle Consolidated Site. 

 

Whom do I contact for Moodle Login support?

SUBR E-Learning Office

Moodle Assistance: Email Us 

Moodle Technical Support: Email Us

SUNO E-Learning Office

Phone: 504-286-5166 

Moodle Assistance: Find Out More

SUSLA E-Learning Office

Phone: 318-670-9420

Moodle Assistance: Find Out More

 

How do I change my password? 

You may change your password by accessing the Password Self Service Page:

If you have any problems please contact your campus’ IT Help Desk:

SUBR 
Room 221
J.B. Moore Hall
8:00 AM – 5:00 PM, Mondays – Fridays
225-771-HELP

SUNO
2nd Floor Information Technology Center
8:00 AM - 5:00 PM, Monday –Friday
Email: service@suno.edu 

SUSLA
Administration Building
8:00 AM - 6:00 PM, Monday –Thursday
8:00 AM - 12:00 PM, Friday
Phone: 318-670-9900

 

What should I do if there is an issue with what's posted in my course? 

You will need to contact the professor of the course. 

 

 

How do I send an email to a professor or student via Moodle? 

This can be accomplished a couple of ways.

You can send an email to a professor or student by clicking on that person's name in the Participants listing or
Send a message: Click Messages under the profile picture. Type in the user’s name. Type your message and press Send

 

What browser should I use with Moodle? 

Moodle is compatible with any standards compliant web browser. We regularly test Moodle with the following browsers:  

  • Desktop: Google Chrome, Firefox, Safari, Edge, Internet Explorer,

  • Mobile: Mobile Safari, Google Chrome 

 

Is there a Moodle mobile app? 

Yes, the Moodle app is available for Android and IOS devices. Once downloaded

 

How do I backup and restore my course? 

 

If I enroll in the Moodle Student Orientation course and still do not understand, what should I do? 

If you still do not understand how to use the Moodle, please see the contact for your campus below.

SUBR  
Goldie Jordan
Room 214 J.B. Moore Hall
8:00 AM – 5:00 PM, Mondays – Fridays
Email: goldie_jordan@subr.edu 

SUNO 
Cindy Venable
1st Floor Information Technology Center
8:00 AM - 5:00 PM, Monday –Friday
Email: cvenable@suno.edu  

SUSLA
Gwendolyn Tennell
8:00 AM - 6:00 PM, Monday – Thursday
8:00 AM - 12:00 PM, Friday
Email: gtennell@susla.edu 

 

 

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